Like death and taxes, another certainty in life is that nothing stays the same. This is no different for businesses - regardless of their background or industry. When change inevitably comes, businesses have two choices - adapt or die (or at the very least be left behind).
These changes can be minor or transformational (perhaps an overused term). They may happen once in a while or frequently. In each case, businesses need to adapt to their markets, customers and expectations in order to survive and grow.
It is well documented that organisations that embrace the digitalisation of their services, systems data and processes experience a range of benefits. Not only are they better able to service their customers, meet expectations and respond to behaviours, but it also drives operational efficiencies, innovation and collaboration which in turn leads to opening doors to different markets and ventures.
The digitalisation transformation path raises numerous challenges for organisations, here are five things every business should consider:
COVID-19 may have accelerated their adoption but providing digital tools for your employees enables them to work more efficiently regardless of location. Under recent restrictions, businesses that have enabled workers by giving them video conferencing tools, collaboration platforms and online business applications have been better able to continue to function and managed customer demand and expectations.
A digitally enabled workforce brings challenges such as managing the security of remote working staff to ensure that the systems and data they are handling are securely accessed and managed. Areas of consideration include:
It is generally accepted that organisations which digitalise their services are not only able to better engage with their customers via user-friendly services but can simultaneously reduce operational costs through a mixture of automation, information handling, streamlining processes and staff engagement / support.
As with the digitalised workforce, your digitalised services also need to be protected in order to ensure their integrity and availability. Areas of consideration include:
If you don’t do your housekeeping, things get messy quickly and its no different here. Organisations need to consider a continuous housekeeping program for their services to ensure they operate smoothly and securely. Areas of consideration include:
With services now digitised they will contain data relating to services, business and customers. This comes with its own set of challenges relating to how to manage and handle confidential and personal data in particular. Areas of consideration include:
The integrity of online services builds customer confidence and encourages them to return to those services time and time again. Demonstrating the integrity of these services comes in many forms, such as compliance with accreditations which serve as an independent stamp of approval. Compliance badges show your customers and partners that an organisation has the correct policies, procedures and measures in place to protect the integrity and availability of confidential information assets. Things to consider include:
Embracing digital transformation brings significant efficiencies, financial stability and customer engagement. Organisations that want to thrive rather than simply survive should be utilising and embracing digital solutions to transform their organisation for the better.
To help your organisation manage the security and data protection challenges arising from digitalisation, speak to the specialists at norm. We can help you implement a security and data protection digital strategy that cuts costs and increases service experience.
You'd be surprised how easy digital transformation can be. Just keep an eye on the security measures you put in place to ensure nothing goes wrong!
Peter Prouse NormCyber Ltd.
Don't leave it there! Learn more about how norm. can help your organisation overcome the challenges of digital transformation.